PolyAI

What is PolyAI?

PolyAI builds conversational AI agents for organizations that handle customer calls and service requests. Teams can use its agent-building tools to define a conversation in natural language, while developers can work with its Agent Development Kit and APIs when they need more control. The platform supports tasks such as routing calls, managing bookings and handling account questions, with connections to existing business systems rather than a standalone consumer chatbot workflow. Dialog-RSN-1 is a separate model API for developers building their own voice stack: it reasons over incoming audio and leaves speech output to the text-to-speech system the developer chooses. Buyers should distinguish that model-only service from the full enterprise agent platform, because the API price excludes telephony and orchestration. Platform pricing is discussed with the vendor, while the published API rates combine connected-time charges with text-token charges; introductory credit is not a permanent free plan. The official pages describe building and testing agents, but this listing does not report independent call-quality tests or guarantee an outcome for a particular contact center.

Enterprise conversational agents for customer-service calls, with natural-language agent building, business-system integrations and a separate audio-native model API for custom voice applications.

Capabilities and use cases

Official sources

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